Shipping & Returns
SHIPPING & RETURNS
Thank you for visiting and shopping at the Mental Wealth Marketplace. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
*Overnight delivery is only available for orders with delivery addresses within the continental United States.
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses My Website (change this) ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Mental Wealth Self-Care Products is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside the U.S. Update this section if ship to countries outside your home country.
Estimated delivery time
2 business days
3-5 business days
*1-2 Business Days
FedEx 2 day
RETURN & EXCHANGE POLICY
We’ll accept return requests for items that are unopened, unused, with the original tags still intact. The product(s) must be in their original packaging, if applicable, in the same condition it was received.
We do not accept returns for perishable items, intimate items, gift cards, downloadable products, and beauty items
If you wish to return your item, we must receive your request within 30 days of the date you received your item.
Once we receive your returned item, our team will review your request and inspect the item. We will send you an email to confirm that we’ve received your item and are processing your request. We’ll follow up with another email once the request has been processed to let you know if your return was approved.
If approved, the money will be refunded to your original method of payment within two weeks. All payment companies are different in the amount of time it takes to confirm a payment, so it will likely take a minimum of a few days for the refund to show up in your bank statement.
In the unlikely event that you receive a damaged or defective item, we’re happy to exchange the item for a new one. Please email email@example.com within 30 days of receiving your product to begin the process.
After you’ve submitted a return request to firstname.lastname@example.org, we will send you a PDF of a return shipping label. Please print it out and affix to to your package.
You are responsible for paying for the return shipping costs. We will deduct the cost of return shipping from your refund.
Final Sale Items
If the item is marked “final sale”, it does not qualify for a return and cannot be refunded.